Tri-Colour Light Therapy Device Warranty and After-Sales: Terms Buyers Should Negotiate
Tri-Colour Light Therapy Device warranty and after-sales: the terms buyers should negotiate before signing, not after a return spike.
Ask for a clear warranty window — 12 months is the floor for tri-colour light therapy devices; 18 to 24 months is what serious retailers now expect.
Spare parts matter more than the paper: confirm a contoured silicone mask that sits flush against the face spares and 60 to 200 LEDs per mask modules are stocked for the contract life.
Define the failure rate threshold that triggers a batch replacement, so a bad run does not become your customer’s problem alone.
Local return handling beats shipping back to origin — negotiate a regional hub so acne-prone and early-ageing skin that wants a painless weekly routine buyers get swaps in days, not weeks.
Aolemon quotes warranty, spare-part pricing and a regional RMA flow for tri-colour light therapy devices in the same PO, so after-sales is a number in the contract, not a guess.